Privacy Policy
Effective Date: September 7, 2026
Avya Threads respects your privacy and is committed to protecting the personal information you provide when you visit our website or purchase our products.
This Privacy Policy explains what information we collect, how we use it, how it may be shared and the choices available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect:
- Your Name
- Email Address
- Telephone Number
- Billing Address
- Shipping Address
- Order and Purchase Information
- Information You Provide When Contacting Us
- Information Relating to Returns or Customer Service Inquiries
- website Usage Information
- IP Address and Device Information
- Information Collected Through Cookies and Similar Technologies.
We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific purpose.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Communicate with you about your order
- Respond to customer-service inquiries
- Process returns, exchanges and refunds
- Improve our website, products and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal requirements
- Send promotional communications where we have the required consent.
3. Payment Information
Payments may be processed by Shopify and/or third-party payment processors.
Avya Threads does not intentionally collect or store your complete payment-card number.
Payment providers may collect and process information in accordance with their own privacy policies.
4. Shopify and Service Providers
Our online store is operated using Shopify.
We may use third-party service providers to assist with:
- Website Hosting
- Payment Processing
- Shipping
- Analytics
- Email Communications
- Marketing
- Customer Support
- Website Security.
These providers may have access to personal information only to the extent reasonably necessary to provide their services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.
Third-party services used by our website may also use cookies or similar technologies.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality
6. Marketing Communications
If you provide consent to receive promotional emails or other commercial electronic messages from Avya Threads, we may send you information about products, promotions, launches and other updates
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the message or by contacting us.
Avya Threads will comply with applicable Canadian anti-spam requirements. Canada's Anti-Spam Legislation generally requires consent before sending commercial electronic messages and requires commercial messages to include identification and an unsubscribe mechanism.
7. Sharing Personal Information
We may disclose personal information to service providers who help us operate our business, such as Shopify, payment processors, shipping providers, technology providers and email service providers.
We may also disclose information where required or permitted by law, including to comply with legal obligations, prevent fraud or protect our rights.
We do not sell your personal information as part of our ordinary business operations.
8. Safeguarding Information
We take reasonable measures appropriate to the circumstances to protect personal information against unauthorized access, use, disclosure or loss.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
9. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records, resolving disputes and complying with legal requirements.
10. Access and Correction
You may contact us to request access to personal information we hold about you or to request correction of inaccurate information, subject to applicable legal requirements.
11. Children
Our website is not directed specifically toward children, and we do not knowingly collect personal information from children for marketing purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Avya Threads
Email: avyathreads.ca@gmail.com
Address: Ontario N2R0K3, Canada
Last updated: September 7, 2026