Shipping & Local Delivery Policy
Effective Date: September 7, 2026
This Shipping & Local Delivery Policy explains how Avya Threads processes and delivers orders within Canada, including local delivery within the Waterloo Region.
1. Order Processing
Orders are normally processed within 1–2 business days (excluding weekends and holidays) after payment has been received.
Personalized or customized orders may require additional processing time.
If additional time is required, we will make reasonable efforts to communicate this to you.
2. Shipping Within Canada
Shipping options and applicable charges will be displayed during checkout.
Available delivery services may vary depending on the destination, package size and shipping provider.
Estimated delivery dates provided at checkout or after shipment are estimates and are not guaranteed unless expressly stated otherwise.
3. Local Delivery
Avya Threads may offer local delivery within the Waterloo Region, including:
- Kitchener
- Waterloo
- Cambridge
Local delivery availability, fees and delivery areas will be displayed at checkout.
Free local delivery may be offered for qualifying orders where stated on the website.
4. Local Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
We may contact you if clarification is needed.
If we cannot complete delivery because the address is incorrect or incomplete, additional delivery charges may apply.
5. Delivery Times
Local delivery dates and time windows are estimates.
Delivery may be affected by:
- Weather
- Traffic
- Courier or Transportation Issues
- Unexpected Demand
- Holidays
- Illness or Emergencies
- Other Circumstances Beyond our Reasonable Control
We will make reasonable efforts to notify you of significant delays.
6. Shipping Delays
Once an order has been transferred to a shipping carrier, delivery is also subject to the carrier's processes.
Delays may occur because of weather, transportation disruptions, labour disruptions, customs, incorrect addresses or other circumstances beyond our reasonable control.
7. Tracking
Where tracking is available, tracking information will be provided to the customer.
Tracking information is supplied by the applicable carrier and may not update immediately after shipment.
8. Lost Packages
If your package appears to be lost, please contact us.
We may work with the shipping provider to investigate the shipment.
We may request information reasonably necessary to investigate the issue.
9. Delivered but Not Received
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- Your Mailbox
- Porch or Entrance
- Building Reception
- Parcel Locker
- Household Members
- Any Safe Location Indicated by the Carrier
You may also wish to contact the carrier directly.
Please contact Avya Threads if the package cannot be located.
10. Damaged Package
If your package arrives visibly damaged, please take photographs of the packaging and product where possible and contact us promptly.
We will review the circumstances and determine an appropriate resolution.
11. Incorrect Address
Customers are responsible for entering an accurate shipping or delivery address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping or delivery charges may apply if the customer requests that the order be resent.
12. International Shipping
Unless specifically stated otherwise at checkout, Avya Threads currently focuses on shipping within Canada.
If international shipping becomes available, applicable shipping costs, customs charges, duties, taxes and other fees will be displayed or communicated as applicable.
13. Shipping Charges
Shipping and delivery charges are displayed at checkout where applicable.
Promotional free-shipping or free-delivery offers may have additional conditions, including minimum order values, geographic restrictions or promotional periods.
14. Multiple Products in One Order
Where an order contains multiple products, items may be shipped together or separately depending on availability, processing requirements and fulfillment arrangements.
If products are shipped separately, you may receive more than one tracking notification.
15. Personalized Orders
Personalized products may require additional processing time.
The customer is responsible for providing accurate personalization information.
Please review personalization details carefully before completing your order.
16. Delivery Confirmation
Where a carrier or local delivery system provides delivery confirmation, that information may be used to determine the delivery status of an order.
If there is a dispute concerning delivery, Avya Threads may review the available delivery information before determining an appropriate resolution.
17. Events Beyond Our Reasonable Control
Avya Threads is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Labour disruptions
- Government restrictions
- Supply-chain disruptions
- Courier interruptions
- Customs delays
- Technical or telecommunications failures
18. Contact Us
For questions about shipping or delivery:
Avya Threads
Email: avyathreads.ca@gmail.com
Address: Ontario N2R0K3, Canada
Please include your order number when contacting us about an existing order.
Last Updated: September 7, 2026